Email & Chat Support Specialist- job put up Karachi
Job details
Salary
Rs 65,000 a month
Job Type
Full-time
Full Job Description
Overview
We are looking for some amazing human beings who can assist us convey a trade in the world of CX with their wit and customer-centric approach. For this job role, you will be predicted to supply pleasant options to a numerous vary of purchaser queries via capability of written communications and a nice attitude. This position requires you to be a keyboard whizz with mind – the one who immediately comes up with options to supply an extraordinary patron experience.
Responsibilities
Assist clients with their gadgets bought thru the e-commerce website
Deliver a category aside purchaser journey as measured through overall performance goals and keep the core values of our client
Maintain swift responses to clients via e-mail and/or chat
Maintain a degree of provider via dealing with clients in a friendly, efficient, and an attentive manner
Document every consumer question as properly as the ensuing solution
Provide selections to products/items, which are now not on hand on the e-commerce website
Follow popular procedures and strategies when it comes to imparting resolutions
Stay up to date with the state-of-the-art updates on machine records and procedure changes
Able to deal with objections and cope with client pushbacks
Why Start Your Career At ibex.?
We are first-class at what we do in the market due to the fact of the keen beavers working at ibex. We now not solely assurance our human beings the satisfactory studying surroundings however we are additionally going to make certain that you make some splendid recollections and construct sturdy relationships here. Being phase of ibex. ability you get limitless exposure, ride to construct a direction for your self and a market value. If you prefer to construct your profession round one of the largest groups in the world then, we are what you are searching for!This job requires you to be a savvy communicator and any one who is agile sufficient to settle in a fast-paced environment. If you are nodding your head so far, then you are a ideal suit for this job! We are the trip you crave when you think about the world of CX!
What We Seek in You:
Critical Thinking
Time Management
Specialist Focus
Organizing
Priority Setting
Problem Solving
Professional Composure
Job Requirements:
O Levels/Matric or above
Excellent Written and Verbal English communication
Must have at least forty WPM
Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaway: Here @ ibex. we will assist construct you!
Unlimited exposure.
A risk to polish your skills.
A terrific getting to know environment.
Ample journey to construct a future course for yourself.
An chance to function with a relatively skilled and assorted community of people.
If you choose to construct your profession round one of the largest agencies in the world then, we are what you are searching for!
Perks of being an ibexian:
Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
On job training
Two days off in a week
Ergonomic furnishings and infrastructure
Referral Rewards
Annual Increment
Conveyance facility
Loan facility
Employee Appreciation programs
We employ excellent humans that do exquisite work and are deserving of perception and rewards. But this has nothing to do with your previous trip and credentials. The solely aspect that things to us is the work you will do with us, and the cost you will add to our team.
What You Can Expect After Applying?
Once you've got applied, sit down back, and loosen up whilst we get to work on our side! You can count on to hear lower back from us inside three working days. Our recruitment crew will name you up on the furnished contact range for preliminary screening.
Job Type: Full-time
Salary: Rs65,000.00 per month
Ability to commute/relocate:
Karachi: Reliably shuttle or planning to relocate earlier than beginning work (Required)
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